1. Voluntary support
Bir Nefes content and features are free. Support payments are optional, one-time in-app purchases made through the App Store or Google Play. They do not renew automatically or unlock features. The store shows the amount and currency before you confirm.
Payments go directly to Bir Nefes developer ContraWorks. They are not collected on behalf of a charity and do not include a promise to transfer them to a charitable cause.
2. Payment issue
If a payment was charged but not reflected in the app, contact destek@birnefes.app. Include your store order number, platform and device/support code so we can investigate. Do not send card details, passwords or full payment credentials.
3. Requesting a refund
For an App Store purchase, sign in to Apple's Report a Problem service, choose Request a refund and select the purchase. For a Google Play purchase, use Google Play's refund request process or report a problem from your order history. Eligibility and handling depend on the store's rules, the circumstances and applicable consumer law.
You can also contact us about a payment problem at destek@birnefes.app. We will help investigate and, where possible, direct you to the appropriate store process. Your statutory consumer rights remain unaffected.
Contact us at about these documents. destek@birnefes.app