1. What can be deleted?
After verification, usage and preference records, content progress, free-pause history and other service records linked to your device identifier that are not legally required are deleted or anonymized.
Deleting the app may remove local data, but you must separately request deletion of the anonymous session records on our server.
2. How to apply
- Open Settings → Support → Device/Support Code in Bir Nefes
- Email destek@birnefes.app with subject ‘Bir Nefes Data Deletion Request’
- Include the device/support code, platform and scope
- Only necessary and proportionate verification information may be requested
3. Processing time
We resolve requests as soon as possible and KVKK applications within 30 days at the latest. We notify you by email when complete or if more information is required.
4. Records that may be retained
Records required for tax, accounting, consumer transactions, fraud prevention, disputes or other legal duties may be retained with restricted use until the applicable period ends.
Because payments are processed by App Store or Google Play, store-account and payment-history deletion requests may need to be sent to the relevant store.
5. Effects of deletion
- content history and preferences may not be recoverable
- recreation of introductory or daily entitlements may be subject to abuse controls
- an active, non-refunded Premium entitlement may require store-purchase verification
- using the app again may create a new anonymous session
6. Written application
You may send a signed KVKK application to our company address instead of email. Include full name, contact details, request subject and device/support code when available.
CONTRAWORKS YAZILIM DANIŞMANLIK VE TİCARET LTD. ŞTİ., VEKO GİZ Plaza 3/79, Maslak / Sarıyer / Istanbul, Türkiye. Tax Office: Maslak · Tax ID: 2111316977 · destek@birnefes.app
Contact us at about these documents. destek@birnefes.app